Returns & Exchanges

At eufy, we want you to be completely satisfied with your smart home experience, which is why we offer a 30-day money-back guarantee for any reason. If your product is defective or you have changed your mind, our streamlined return process ensures a hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and the serial number of your device to start the process.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.

• 3.
  Pack and Ship

  Securely pack the item in its original packaging including all accessories and manuals, attach the shipping label, and drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  After our quality assurance team inspects the returned unit, your refund or replacement will be processed within 7 to 10 business days to your original payment method.